1. Is the company properly licensed by the State and Federal Government?
Mad City Moving is committed to following all of the State and Federal licensing guidelines and maintains all appropriate licensing documentation including MC, LC, USDOT.
2. Can the company supply a valid insurance policy?
Mad City Moving is fully insured for your protection and can provide appropriate documentation of policy.
Does the company add fuel surcharges to their final invoice?
Mad City Moving will never pass along any fuel surcharges to you – no matter the distance.
Does the company stock appropriate moving equipment on their vehicles at no additional charge?
Mad City Moving stocks 4-wheelers, 2-wheelers, straps, floor protection, door protection, blankets and shrink wrap and never charges extra for their use.
Does the company perform background and drug testing on its moving staff?
Mad City Moving is committed to your safety and requires its moving staff to meet appropriate background and drug testing requirements.
Is the company easily accessible by phone?
Mad City Moving has a live operator answering the phones during all open business hours – no tricky automated attendants! Our office staff will maintain constant communication with our moving staff during the day of your move to ensure there are no missed details.
How long will it take to receive your belongings in a long-distance move?
While many companies may take days or weeks to deliver your belongings, Mad City Moving delivers within 24–48 hours and provides dedicated service, which means you never need to share our moving vehicles with another customer’s belongings.
Does the company have a positive score with the Better Business Bureau?
Mad City Moving has received an A+ rating with the BBB, and also is the proud recipient of the 2013 Angie’s List Award, Department of Consumer Trade & Protection (DCTP), Small Business Commerce Association (SBCA) service awards.
Does the company implement a minimum moving requirement?
Mad City Moving can perform residential moves of any size. Whether you’re moving one item or a large home, we are your choice for quality moving services.
How long has the company been in business?
Mad City Moving has been in business for over 30 years and has steadily grown to over 25 employees. We maintain a full fleet of moving vehicles and equipment that serve the central and eastern United States.